We currently deliver cheese anywhere in the UK and the Channel Islands (because this is where we can send packages using next day delivery) For orders outside of the local area we currently use Royal Mail and Parcelforce. They are pretty efficient but no delivery service is perfect so if you need cheese for a particular event or occasion, we recommend that you allow a day just in case. We make every effort to deliver your package in a timely manner, but there are no guarantees. Local deliveries we will do ourselves in our little Cheese van or one of our trusty team members may drop your order off on their way home!
WHAT WE NEED FROM YOU
Our couriers will do their best to deliver your parcel but we would ask that you complete the box on the order form "notes about your order" for example, a safe place where the cheese can be left - as a fail-safe in case there is no-one in. Try to make your instructions simple, clear and brief. Please note that if the package is left it is at your own risk: the ideal situation is always a delivery address with a person in it, whether this is home, workplace or neighbour.
We also ask for either your or the recipient's phone number. From experience, we know that sometimes the driver has trouble finding an address. This problem is usually quickly solved if there is a phone number to call. If it is a mobile number they will often text you with delivery times. If you are not in when the parcel arrives and you receive a not in card, please make every effort to collect your parcel as soon as possible. It won't be refrigerated in the Post depot!
COST & TIMESCALES
We have many long and involved discussions about the cost of P&P. The actual cost is quite high. If we deliver ourselves, we have to factor in driver’s wages, fuel costs, tolls and tunnel fees. If we send a package by special next day delivery, the average cost to us is currently £11. Hence we have the dilemma shared by all mail order businesses, whether to charge an obvious delivery charge or whether to build the costs into the product price. We have decided to go for a mix of both and charge just £3 delivery anywhere in the UK, although for the time being, we are going to offer free delivery in the Liverpool and Wirral area (please see the Delivery Days and Times section to learn what this covers).
Postage and packing is paid per address if you want to send packages to multiple addresses each one will be treated as a separate order. Many of our orders, if received before 12 noon, will be dispatched for posting the same day and delivered the following day. If in doubt, please give us a call or drop us a line, between us we will work it out!DELIVERY DAYS AND TIMES
We will always try and deliver your order on the day of your choice but it is not possible for us to deliver on certain days (Sundays, bank holidays etc) so please use the following guidelines when placing your order:
Orders for posting in the UK will be delivered Tuesday to Friday.
Orders for Liverpool Postcodes except L37-L40 will be delivered Monday to Saturday.
Orders for the Wirral – delivery by us is Friday only, if you require delivery on a different day we will require you to pay the £3 postage charge.
Orders for other local areas such as Formby, St. Helens, Warrington, Widnes, Runcorn – we aim to carry out the majority of these deliveries ourselves but we may also post them when it is not cost/time effective to do this so these areas are not covered by the free delivery option.
PACKING
Your package will be securely wrapped but not always in a brand new box, we try to recycle things as much as we can, your cardboard box may not be as glamorous as some but we think the planet will be a bit happier. We use ice in the parcels from time to time but not always because melting ice can damage the cheese. We usually stamp the boxes to remind people to refrigerate on arrival.
If you have any queries about deliveries, please telephone us on 01514283942.